returns & exchanges
Returns and exchanges are accepted within 14 days from the date of delivery. We reserve the right to refuse a refund request if the return does not comply with our policy. Refunds will be given in the same form of payment originally used for purchase. If you wish to exchange the item, please email us what item/size you would like to exchange it for.
Please provide us the following for returns and exchanges.
-Order number, Name, Name of the item and reasons, why?
*Please note that if you do not email us in advance, we might not be able to process the returns and exchanges. WE HAVE THE RIGHT TO DENY ANY RETURNS IF IT DOES NOT MEET OUR REQUIREMENTS. WE RECOMMEND THAT PACKAGES BE RETURNED WITH A TRACKING # AND INSURED TO THE FULL AMOUNT OF THE MERCHANDISE. WE ARE NOT RESPONSIBLE FOR MISSING PACKAGES.
We do not accept the items as follows:
- Returned after 14 days of delivery
- The merchandise have been worn, altered or washed
- Merchandise that has no tags
- SALE ITEMS ARE FINAL SALE. NO RETURNS OR EXCHANGES
- Footwear that does not have the original shoe box and have been worn.
- Swim, Lingerie, Aromatherapy are Final Sale
*Please note that the shipping and handling charges are not refundable. *Customers are responsible for Return Shipping.